Ordering support
From our shelf
to your family.
What to expect when ordering directly from Plumbee through WhatsApp or another confirmed channel.
Order confirmation
Your basket or WhatsApp message is a request, not a final order. The Plumbee team confirms stock, quantities, delivery area, delivery charge, total price and payment instructions before dispatch.
Delivery
Available locations, timing and fees depend on the confirmed order and destination. Check the package on arrival and report missing, damaged or incorrect items promptly with your order details.
Food returns
For safety reasons, opened food cannot normally be returned unless it is defective or was supplied incorrectly. Keep the product, packaging, batch information and proof of purchase while we review the issue.
Need help?
Contact Plumbee through WhatsApp or the enquiry form. Your statutory consumer rights are not limited by this guidance.